Help & Support

NonaPlay is invite-only. Your coach or team manager sends you a personal invite link, by email or message.

1. Open your invite link. You can switch the page to English, Spanish or Portuguese at the top.
2. Enter your name, email and a password.
3. Choose whether you are the player's parent/guardian or the player.
4. Agree to the Terms of use and Privacy policy, then create your account.

Each invite is made for one child and works once. Please don't forward it. Invites expire after 14 days; if yours has, ask your coach for a new one.

1. Open the invite for your other child.
2. Enter the same email and password you already use.
3. That child is added to your existing account. No second account needed.

If your children are on different teams, a team switcher appears at the top of the app so you can move between them.

Go to the NonaPlay app or website and tap Sign in. Use the email and password you chose when you accepted your invite.

Forgot your password? Contact support (at the bottom of this page) and we'll help you get back in.

1. Open the App Store link below on your iPhone, or search for NonaPlay in the App Store.
2. Tap Get, then open the app.
3. Sign in with your email and password.
4. Allow notifications when asked.

You can also install NonaPlay from the website so it opens like any other app.

1. iPhone or iPad: open the site in Safari, tap the Share button, then Add to Home Screen.
2. Android: open the site in Chrome, tap Install when the banner appears, or open the menu (⋮) and choose Install app.
3. Open NonaPlay from the new icon on your home screen.

On iPhone, notifications from the website only work once NonaPlay is added to your home screen and opened from there.

Notifications tell you when a game starts, the moment the team scores (with the live score), at halftime and full time, and when a new game video is ready.

1. Open the Account tab.
2. Turn on the Notifications switch.
3. Tap Allow when your phone or browser asks.

On a computer, you can also use the bell icon at the top of the page. Notifications arrive in the language you chose on your Account page.

The Matches tab shows the next game at the top (opponent, date, time, field, home or away), then the latest games grouped by league games, tournaments and scrimmages.

1. Tap See all to open the full list.
2. Search by opponent or title, or filter by season, tournament and game type.
3. Switch between Newest first and Oldest first.

1. Open a game from the Matches tab.
2. Press play on the video.
3. Under Timeline, tap a goal, save, corner or other moment and the video jumps to just before it happened.

Some games link to a YouTube video instead of playing in the app. They work the same way.

1. Tap the expand icon in the top-right corner of the video.
2. Use the Key Moments list beside the video to jump around.
3. Tap Exit fullscreen to return.

In the iPhone app, fullscreen turns to landscape automatically and goes back to portrait when you close it.

When the team has made a game available to download, a Download full video button appears under the video. Tap it to save the file.

Everyone sees how many times a game has been played. Only the team's coaches and managers can see who watched.

Every goal is automatically cut into a short clip of about 20 seconds once the game video is in the app. Clips appear on the game page and on the scorer's profile (and the assisting player's) under Highlights.

A clip can say Preparing clip… for a few minutes after the video is added.

1. Find the clip on the game page or the player's profile.
2. Tap Share to send a link by message, email or any app. If your device can't share, the link is copied for you.
3. Tap Download to save the clip to your phone or computer.

Anyone with the shared link can watch that one clip without an account. The shared page doesn't show player names.

1. On the Matches tab, tap See full stats.
2. Pick a season, or All-time.
3. See the record, win rate, goals for and against, goal difference, clean sheets, home and away records and penalty shootouts, plus each player's goals, assists and appearances.

Only games that have been played and have a final score count. Upcoming games never affect the stats.

1. Open the Players tab.
2. Tap a player to see their goals, assists, appearances and highlights.

1. Go to Account, then My Players (or My Profile if you are the player). You can also open the player from the Players tab and tap Edit profile.
2. Tap the photo to choose a new one and crop it.
3. Fill in favorite position, favorite team, birthdate and a fun fact.
4. Save.

Name, jersey number and position on the roster are set by the team. Ask your coach if they need to change.

The Players tab shows every player and the team's coaches and managers. Tap anyone to open their profile.

1. Open the game.
2. Under Photos & Videos, tap to add a post.
3. Choose a photo (up to 10 MB) or a video (up to 300 MB), or paste a YouTube or Instagram link.
4. Add a caption and tag the players in it.
5. Share. The post also appears on the tagged players' profiles.

On your own post, tap Edit to change the caption or tags, or Remove to delete it. Removing can't be undone.

1. Open the Account tab.
2. Under Language, tap English, Español or Português.

The app, emails and notifications all switch to that language.

NonaPlay follows your device's light or dark setting. Change it in your phone's or computer's display settings.

1. Open the Account tab.
2. Tap Sign out.

This removes your login, your notification settings and your link to your players. Photos and videos you shared stay with the game without your name. Your child's player profile belongs to the team and isn't removed. This can't be undone.

1. Open the Account tab and scroll to the bottom.
2. Tap Delete my account, then confirm.

1. On the post, tap Report.
2. Choose why: inappropriate or offensive, privacy concern, spam, or something else.
3. A team admin reviews it and can remove the post.

1. On one of their posts, tap Block and confirm. You won't see their posts anymore.
2. To undo it, open the Account tab, find Blocked members and tap Unblock.

Only people invited to your team can sign in and see its games, videos, players and posts. There's no public sign-up, no public profiles and no ads. The only thing visible outside the app is a goal clip someone chooses to share, and it shows no player names.

1. Check that Notifications is on in the Account tab.
2. On iPhone without the App Store app, make sure you opened NonaPlay from your home screen icon, not from Safari.
3. Check your phone's settings: Notifications → NonaPlay (or your browser) must be allowed, and Focus / Do Not Disturb must be off.
4. Turn the switch off and on again in the Account tab.

The page will say whether the invite was already used or has expired. Ask your coach for a new link. If you already have an account, just sign in.

Videos are added after the game. A game without a video yet shows its details and timeline only. If a video won't start, check your connection, close and reopen the app, and try again. Large videos may take a moment to begin on slow connections.

Your account isn't linked to a player on a team yet. Open the invite link your coach sent and sign in there with the same email and password, or ask your coach for a new invite.